Terms & Conditions

Who We Are

What Information We Collect

When you visit our website or place an order, we may collect the following:

• Personal details: your name, email address, phone number, and delivery address.
• Payment information: processed securely through Razorpay. We do not store your card or payment details on our servers.
• Device and browsing data: IP address, browser type, pages visited, and time spent on site, collected via cookies and analytics tools.
• Communications: any messages you send us via email or WhatsApp.

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders.
• Send order confirmations, shipping updates, and delivery notifications.
• Respond to your queries and provide customer support.
• Improve our website and your shopping experience.
• Send you marketing communications, if you have opted in.
• Run targeted advertising via Meta, Facebook, Instagram, and Google.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and help us understand how visitors interact with our site.

• Essential cookies: necessary for the website to function.
• Analytics cookies: via Google Analytics, to understand site traffic and behaviour.
• Marketing cookies: via Meta Pixel, to deliver relevant ads on Facebook and Instagram.

You can control cookie preferences through the cookie consent prompt on our website. Please note that disabling certain cookies may affect your experience on the site.

Third Party Services

We work with trusted third parties to operate our business. These include:

• Razorpay: for secure payment processing.
• Shopify: our e-commerce platform.
• Meta, Facebook and Instagram: for advertising and retargeting.
• Google: for analytics and advertising.

Each of these services has their own privacy policy governing how they handle your data. We recommend reviewing them independently.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We only share your data with service providers who help us operate our website and fulfil your orders, and only to the extent necessary to do so.

Data Security

We take reasonable precautions to protect your personal information from unauthorised access, misuse, or disclosure. All payment transactions are encrypted and processed securely through Razorpay.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate data.
• Request deletion of your personal data, subject to legal obligations.
• Opt out of marketing communications at any time.

To exercise any of these rights, please contact us at the details below.

Marketing Communications

If you have opted in to receive marketing emails or messages from us, you can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly. We will never send you unsolicited communications.

Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out: